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Overview

This position is responsible for delivering exceptional treatments to spa guests in line with SoJo Spa standards, while maintaining excellent five-star client care, cleaning standards and grooming.  The massage therapist is responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

• Perform all treatments at an exceptional standard, as per the SoJo protocols and standards taught in training, while still tailoring to the client’s specific needs.
• Carry out an in-depth consultation with each guest prior to treatment, ensuring that medical history and concerns are identified.
• Perform all treatments in a professional, hygienic, and safe manner for all clients, updating knowledge and attending training when necessary.
• Participate in mandatory training and practical as instructed by the management team.
• Use the correct amount of the products as specified by the manufacturer and the company standard.  It should not exceed that amount.
• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the spa standards.
• Carry out regular stock rotation within every treatment room and all preparation areas.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Always ensure confidentiality including data protection, medical details and any information provided in confidence by the client.
• Responsible for maintaining daily standards of cleanliness, hygiene and professional presentation of the treatment rooms and therapist preparation areas. Be prepared for daily spot checks and walk-throughs, following up accordingly with management.
• Maintain a high standard of appearance and personal hygiene as laid down by the grooming standards.
• Maintain the highest standard of guest service by following SoJo protocols and displaying genuine care and attention to detail.
• Support the Spa Reception Team and spa attendant duties as and when required.  

• Receiving effective inductions and ongoing training in line with brand standards.

 

QUALIFICATIONS

• Minimum 2 years’ experience of Licensed Massage Therapy. 
• Must have current massage therapy license in the State of New Jersey, maintaining the status of your license. 
• Must be able to work a flexible schedule, including AM and PM shift, holidays & weekends.
• Excellent verbal and written communication skills required.
• Ability to focus attention on customers’ needs and wishes
• Ability to prioritize, organize and make appropriate judgments
• Ability to work well under pressure
• Ability to maintain positive relations and work cohesively with co-workers as part of a team
• Ability to build professional relationships with repeat guests by remembering their names,
• Recognizing them, knowing their individual interests, preferences, and needs.

 

EDUCATION REQUIRED

Any combination of education and experience with a result of a massage therapy license. 

 

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Referral Program
• Employee Recognition Programs
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Tuition Reimbursement
• Subsidised Employee Meals

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Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

Duties/Responsibilities:

• Oversee and manage the general accounting functions, including, but not limited to
  accounts payable, accounts receivable, general ledger and taxes.
• Responsible for financial reporting, billing, collections, payroll, and budget preparation.
• Oversees preparation of business activity reports, financial forecasts, and annual budgets.
• Oversees the production of periodic financial reports; ensures that the reported results comply with generally accepted accounting principles or financial reporting standards.
• Responsible for tax planning throughout the fiscal year; files annual corporate tax return.
• Audits accounts to ensure compliance with state and federal regulations; coordinates with outside auditors and provides needed information for the annual external audit.
• Presents recommendations to management on short- and long-term financial objectives and policies.
• Provides financial analysis with an emphasis on capital investments, pricing decisions, and contract negotiations.
• Ensures compliance with local, state, and federal government requirements.
• Performs other related duties as necessary or assigned.

Required Skills/Abilities

• Excellent management and supervisory skills.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in QuickBooks.
• Proficient in Microsoft Office Suite or similar software.

Education and Experience

• Bachelor’s degree in accounting or business Administration.
• Five years or more of related experience required

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Benefits

• 401(k)
• Complimentary Employee Passes
• Competitive Wages and Benefits
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

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SoJo Spa Club is a renowned Spa and Boutique Hotel, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo exists to enhance our guests’ and employees’ lifestyle through an unparalleled wellness experience. We do this through exceptional customer service and attention to detail, while providing an exciting and challenging environment for our team members.

This experience starts with our team. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. We welcome all who share a passion for hospitality, innovation, and fellowship to join our family. SoJo Spa offers standard benefits (health) along with a variety of special perks for our team members, including monthly passes to SoJo for you and your friends to enjoy and other insider advantages.

Reporting to the Safety and Courtesy Manager, responsibilities and essential job functions include but are not limited to the following:

RESPONSIBILITIES
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs with courtesy and professionalism.
• Always communicate SoJo Spa policies and procedures in a friendly and professional manner assisting guests in various posts throughout the building to include guest bag check, monitoring various amenities, and reporting any suspicious activity to the Safety team.
• Supply guests with directions and information regarding property and local areas of interest and consistently offer professional, friendly, and engaging service to our guests.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Work in accordance with the quality and service standards within the department.
• Ensure the overall safety and security of the spa/hotel guests, Colleagues, and premises, reporting any health and safety hazards in a timely and detailed manner.
• Respond to all emergency situations and provide First Aid and C.P.R. as required
• Work cohesively within own department, as well as with other department employees to create a cooperative working environment.
• Complete other duties assigned by management.

QUALIFICATIONS
• 1+ year(s) of related job experience (customer service, hospitality, or security) required.
• Certification on CPR and First Aid preferred. but not required.
• Lifeguard certification preferred, but not required.
• Strong interpersonal, verbal, and communicative skills required.
• Ability to work well under pressure, with problem solving abilities.
• Must be able to be mobile consistently during your shift.
• Must be able to reach, bend, lift, ascend and descend stairs or carry up to 15 pounds.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

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The Guest Safety Agent ensures the overall safety and security of the spa/hotel guests, Colleagues, and premises, reporting any health and safety hazards in a timely and detailed manner. They work in accordance with the quality and service standards within the department. The Guest Safety Agent consistently offers professional, friendly, and engaging service to our guests.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

• Welcome and acknowledge all guests according to company standards.
• Consistently offer professional, friendly, and engaging service to our guests.
• Ensure the overall safety and security of the spa/hotel guests, Colleagues, and premises, reporting any health and safety hazards in a timely and detailed manner.
• Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance.
• Ensure that any violations to law or company policy is investigated and reported.
• Respond to all emergency situations and provide First Aid and C.P.R. as required.
• Cooperate with local Law Enforcement authorities, Fire Dept., or EMS to resolve issues of law violations, crisis, hazard, or safety.
• Protect company assets.
• Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations.
• Conduct regular floor patrols as assigned and crowd control.
• Work in accordance with the quality and service standards within the department.
• Work cohesively within own department, as well as with other department employees to create a cooperative working environment.
• Complete other duties assigned by management.

QUALIFICATIONS

• 1+ year(s) of related job experience (customer service, hospitality, or security) required.
• Certification in CPR First Aid preferred, but not required.
• Lifeguard Certification preferred, but not required.
• Must possess a professional presentation.
• Strong interpersonal, verbal, and communicative skills required.
• Ability to work well under pressure, with problem solving abilities.
• Must be able to be mobile consistently during your shift.
• Must be able to reach, bend, lift, ascend and descend stairs or carry up to 15 pounds.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement