About

Cobblestone path with ankle deep water. Wooden benches along the side for seating.

FAQ

FAQ

  • Are there any changes due to COVID-19?

    We encourage you to browse our separate COVID-19 FAQ for any information regarding changes at this time due to precautions around COVID-19. You can click on the link or use the button at the top of the page to toggle to the COVID-19 FAQ.

    Effective 10/1/21, all guests must provide proof of full vaccination or present a negative COVID-19 test taken no more than 3 days prior to enter SoJo Spa Club.

  • Do I need a reservation to visit SoJo Spa Club?

    Reservations for both treatments and for daily admission are strongly recommended. We cannot guarantee we will have space for walk-ins at all times.

    Select Book Treatments in the menu above to book a spa treatment.

    Select Daily Admission in the menu above to book your daily admission.

  • Why do I need to select a time for my Daily Admission? How long can I stay?

    When you purchase Daily Admission online, you are selecting the hour you will be arriving at SoJo Spa Club and guarantees your entry. For example, if you choose 10:00 AM, you will have until 11:00 AM to arrive and check-in.

    Please do not arrive before the time you selected as we most likely will not be able to accommodate you if the earlier times are fully booked. Arriving later than your check-in hour may result in us not being able to accommodate you right away as we must prioritize the current check-in times.

    Once you enter SoJo Spa Club, guests are welcome to stay for as long as they would like during open business hours once they check in. Please note, there is no reentry. Once you check out, you will not be able to reenter unless you pay the admission fee again.

  • What is the price of admission?

    See our current admission prices.  Please note, there are certain weekdays (holiday and peak days) throughout the year that will be considered under the prevailing Weekend/Holiday rate. For a list of holiday and peak days, view our Holiday Schedule. Our daily admission rates are seasonal and subject to change without advance notice. The booking calendar on the Reservation page shows the most up-to-date days that are available to book and rates.

  • Can I change or modify my daily admission order once I've placed it?

    We are unable to modify your existing daily admission order for a different quantity of guests or a new date and/or time. Instead, we are happy to cancel your existing order for a full refund and you may place a new order for your preferred date and time based on current availability.

    If you need to reduce the number of guests in your reservation, another option is to request a refund on the day of your visit for a refund for the unused tickets. You’ll be able to request this in-person with the agent checking you in at the lobby.

    Please hit reply on your admission order to get in touch with us!

  • How old do I need to be to enter SoJo Spa Club?

    You must be 18 years of age or older to purchase a single general admission pass and all minors (ages 16 & 17) must be accompanied by an adult at all times at a 4:1 ratio. Minors under the age of 16 are not permitted under any circumstances.

    All guests, including minors, must have a form of valid photo ID. In the absence of a photo ID for minors, a photo ID from a school along with a copy of a birth certificate or school document that mentions their name and graduating year or current grade can be used as an alternative.

  • What should I bring with me?

    Every guest entering SoJo Spa Club should be prepared with the following:

    • Valid photo ID (all guests must be 16+ with additional restrictions for minors 16 & 17 years old)
    • Appropriate swimwear
    • Face mask*

    A small selection of swimwear is available for both women and men in the locker rooms along with an assortment of other retail items that you may need during your stay.

    Optional items that you may want to consider are:

    • Clean sandals that are separate from the shoes you wore to SoJo (for outdoor areas only)
    • Shower slippers (for bath house and locker rooms only)

    *Face masks are required in indoor areas only for guests unvaccinated against COVID-19 unless while in a bath or while actively eating. Masks are not required outdoors for all.

  • What's included with Daily Admission?

    Your daily admission pass includes access to:

    • Outdoor Pools & Baths
    • Saunas & Hot Stone Beds
    • Locker Room & Bath House
    • Indoor & Outdoor Lounges
    • Cowork Space

    You will also receive:

    • Complimentary robe or spa lounge wear for your visit
    • Complimentary towels for your visit
    • Locker Storage (no separate lock needed)
    • Complimentary toiletries in the Bath House

    Spa treatments, products, and food & beverage are an additional fee.

    Visit our Explore page to learn more about what is available at SoJo Spa Club. Any services or amenities with additional fees are marked with an (*) asterisk.

    Advance reservation strongly recommended for daily admission. Walk-ins are not available on sold out days.

  • Which weekday days are considered peak/holiday?

    Weekend/Holiday rate applies for the following peak weekdays in 2021

    • Friday, January 1 – New Year’s Day
    • Monday, January 18 – MLK Jr. Day
    • Monday, February 15 – Presidents Day
    • Friday, May 28 – Memorial Day Weekend
    • Monday, May 31 – Memorial Day Weekend
    • Friday, July 2 – Independence Day Weekend
    • Monday, July 5 – Independence Day Weekend
    • Friday, September 3 – Labor Day Weekend
    • Monday, September 6 – Labor Day Weekend
    • Monday, October 11 – Columbus Day
    • Thursday, November 11 – Veterans Day
    • Thursday, November 25 – Thanksgiving Weekend
    • Friday, November 26 – Thanksgiving Weekend
    • Thursday, December 23 – Christmas-New Year’s Day
    • Friday, December 24 – Christmas-New Year’s Day
    • Monday, December 27 – Christmas-New Year’s Day
    • Tuesday, December 28 – Christmas-New Year’s Day
    • Wednesday, December 29 – Christmas-New Year’s Day
    • Thursday, December 30 – Christmas-New Year’s Day
    • Friday, December 31 – Christmas-New Year’s Day
    Holiday/peak days subject to change.
  • What are your hours?

    We are open from 9 AM to 9:30 PM (temporary hours due to COVID-19), daily, including all holidays. See our detailed hours of operations.

    [Summer Hours: From 5/28/21-9/6/21, hour operating hours will extend to 9 AM to 10:30 PM]

  • Can I get a tour of your facility?

    We do not provide tours to the public to maintain the privacy, comfort, and safety of our guests. We ask you to explore our website for more information or give us a call or e-mail. We thank you for your understanding.

  • Do you offer group rates or party packages?

    We currently do not have any group discounts or specific packages for birthdays, bachelorette parties, or other social events.

  • What is your gender identity policy?

    Lockers are assigned according to your gender identity – if you identify with a gender other than the one on your valid ID, please let us know at check-in so that we may assign you the appropriate locker.

  • Can I visit SoJo while I'm pregnant?

    Due to the nature of our amenities, it is recommended to consult with your healthcare professional regarding the use of our facility. Our pools and baths vary between 96-105 degrees, with the exception of our cold plunge pool and cold soaking bath, which are 55-63 degrees.

    Starting 5/1/21, maternity massages will be available for booking for expecting mothers between 13-36 weeks along by the time of their booked service. Pregnant persons should always seek the advice of their medical practitioner before receiving a prenatal treatment.

  • How can I ensure that I take the best care of my swimsuit while I'm at SoJo?

    We strongly recommend that you check with the manufacturer for best care and maintenance instructions and also confirm that the material is appropriate for chlorinated pools and baths. We also recommend that you shower both prior to entering and upon exiting a pool. This is to help rinse the swimsuit of any chlorine. SoJo Spa Club is not responsible for any damage or discoloration of swimwear.

  • Help! I left something behind/lost something while I was at SoJo.

    We are so sorry to hear that you have misplaced an item during your visit! While SoJo is not responsible for lost or stolen items, we are pleased to be in partnership with Chargerback.com where you can report your lost item and we will do our absolute best to help you get it back.

    Please fill out the Chargerback Form online with as much detail as possible. Once submitted, our team will check our Lost and Found and if your matching item is found, you will be notified.

  • What do I do when I see someone being disruptive?

    While we have floor managers and a dedicated team to help maintain a respectful, safe, and relaxing environment at SoJo Spa Club, it is possible that we are not able to always address situations that are happening in the moment. If there is such a situation, we urge you to immediately report it to any of our staff members who will alert the proper team members.

    Disruptive guests will be given one warning. After the warning, any additional continuation of the disruptive behavior will result in immediate ejection without refund.

  • Does SoJo Spa Club do charitable donations?

    We love supporting our local and surrounding community! If your organization is within 60 miles of SoJo Spa Club, you can start the donation request process by filling out the following form:

    Donation Request Form

    You will receive an email response from us once your request has been reviewed and, if approved, processed. Due to the volume of requests we receive daily, we may not be able to respond individually. Please refrain from following up on your request until we have reached out to you. Thank you for your understanding.

     

Open Menu Included with Day Pass Additional fees may apply Facebook Twitter Instagram YouTube LinkedIn