The spa reception area including a front desk, hardwood floors, and waiting area in the background.

Treatments & Cancellations Policy

Spa Treatment Cancellation Policy

Treatments can be cancelled by calling (833) SOJO SPA up to 24 hours before the appointment time with no fee. 

  • Treatment cancellations with less than 24 hours notice will be charged at 50% of the cost of treatment.
  • No shows will be charged at 100% of the cost of treatment.
  • Rescheduling within 24 hours will result in a $50 rescheduling fee per service ($100 for couple’s massage).
  • Reservations are held with a credit card which may incur a pending preauthorization charge. This will be reversed at the time of treatment and may take 2 – 7 business days to be reflected on your account.

Spa Treatment Times

Currently, Acupressure Therapy and  Massage services at The SPA will be operational from 10 AM to 7 PM, with the last appointments starting at 5:30 PM. Treatment reservations are strongly recommended, and often book up weeks in advance.  Advance reservation is strongly recommended. We cannot guarantee we will be able to accommodate walk-in massage appointments.

Scheduling an Appointment

To schedule an appointment for your treatment(s), please book online or call (833) SOJO SPA (765-6772). Guests with confirmed spa appointments do not have to purchase admission in advance. Your appointment will guarantee you availability on the day of your service and you will be able to pay your admission cost at check-in.

All spa treatments will need to be reserved with a valid credit card in accordance with our treatment cancellation policy.  When you make your reservation or at the time of service, you may receive a pending charge based on the value of your service that will show until final payment is released for services. You will be asked to provide a method of payment at the completion of your service. If you incurred a pending charge, it will be immediately reversed, but can take up to 7 business days to be reflected onto your account.

Please note: Same day reservations cannot be made over the phone for Korean Body Scrubs and are subject to walk-in availability.

Arrival Time

Due to the unique nature of our facility, we recommend that you arrive at least 60 minutes prior to your treatment so that you have ample time to prepare to spa. Please be advised that late arrivals will result in a reduction of treatment time.

Consultation Time

To better serve you and to customize your service, each treatment time listed is inclusive of a 5 minute consultation period with your therapist.

Health Conditions

Kindly advise us of any health conditions, including pregnancy, allergies, surgeries, or injuries which could affect your choice of treatment when making your SPA reservation. We reserve the right at any moment in time to refuse a treatment should we feel that it is in the best interest of your health and safety. If you would like your therapist to wear a mask during your massage or Acupressure treatment, please let us know and we would be happy to accommodate you.

Maternity Services

Starting 5/1/21, maternity massages will be available for booking for expecting mothers between 13-36 weeks along by the time of their booked service. Pregnant persons should always seek the advice of their medical practitioner before receiving a prenatal treatment.

Korean Body Scrubs & Acupressure Services

Korean Body Scrubs and Acupressure services require the separate purchase of a daily admission pass.

Please note: Same day reservations cannot be made over the phone for Korean Body Scrubs and are subject to walk-in availability.

Perks & Complimentary Access

Guests that receive a treatments of $195 or more per person receive 2 hours complimentary access to SoJo Spa Club to enjoy the open amenities.  For a list of open amenities, please visit us here.  After the 2 hours, the guest can purchase daily admission at 50% off the current daily rate.  The 2 hours begins upon Check In to SoJo Spa Club. Guests who have treatments of $195+ per person also receive complimentary valet and 2 complimentary towel rentals.


SoJo Spa Club accepts no responsibility for loss or damage of valuables and jewelry at any time on the spa premises.

Age Policy

Minors 16 and 17 years of age are permitted to enjoy select services with a parental waiver signed and parental presence.

Spa Prices

Spa prices are subject to taxation where applicable. A 18% gratuity will be added to your bill upon check out. The gratuity is able to be adjusted after the completion of your service.

General Policy

All guests of SoJo Spa Club, including those who are visiting us to receive a spa treatment, are subject to our general policy. Please learn more here.

Daily Admission Refund Policy

Daily admission tickets are able to be canceled for a refund up to 30 minutes prior to the ticket’s date and time. Unused admission tickets may be eligible for a refund upon review to the original method of payment and must be requested by the original purchaser. Eligible refunds for purchases made more than 6 months prior will be processed as store credit and given in the form of SoJo Spa Club gift cards. For the full refund policy for other SoJo Spa Club products click here.

Policies, prices and treatment offerings are subject to change without notice. Please check our website or call us for latest prices and treatment offerings. All pictures shown are for illustration purposes only. Actual products utilized in SoJo Spa Club may vary.

Open Menu Included with Day Pass Additional fees may apply Facebook Twitter Instagram YouTube LinkedIn