About

The spa reception area including a front desk, hardwood floors, and waiting area in the background.

Treatments & Cancellations Policy

Cancellation Policy

Treatments can be cancelled by calling (833) SOJO SPA up to 24 hours before the appointment time with no fee. 

  • Treatment cancellations with less than 24 hours notice will be charged at 50% of the cost of treatment.
  • No shows will be charged at 100% of the cost of treatment.
  • Rescheduling within 24 hours will result in a $50 rescheduling fee.
  • Reservations are held with a credit card which may incur a pending preauthorization charge. This will be reversed at the time of treatment and may take 2 – 7 business days to be reflected on your account.

Spa Treatment Times

Currently, Acupressure Therapy and  Massage services at The SPA will be operational from 10 AM to 7 PM, with the last appointments starting at 5:30 PM. Treatment reservations are strongly recommended, and often book up weeks in advance.  Due to COVID regulations, walk-in appointments are currently suspended.

Scheduling an Appointment

To schedule an appointment for your treatment(s), please book online or call (833) SOJO SPA (765-6772). Guests with confirmed spa appointments do not have to purchase admission in advance. Your appointment will guarantee you availability on the day of your service and you will be able to pay your admission cost at check-in.

All spa treatments will need to be reserved with a valid credit card in accordance with our treatment cancellation policy.  When you make your reservation or at the time of service, you may receive a pending charge based on the value of your service that will show until final payment is released for services. You will be asked to provide a method of payment at the completion of your service. If you incurred a pending charge, it will be immediately reversed, but can take up to 7 business days to be reflected onto your account.

Arrival Time

Due to the unique nature of our facility, we recommend that you arrive at least 60 minutes prior to your treatment so that you have ample time to prepare to spa. Please be advised that late arrivals will result in a reduction of treatment time.

Consultation Time

To better serve you and to customize your service, each treatment time listed is inclusive of a 5 minute consultation period with your therapist.

Health Conditions

Kindly advise us of any health conditions, including pregnancy, allergies or injuries which could affect your choice of treatment when making your SPA reservation. We are not providing maternity services at this time. We reserve the right at any moment in time to refuse a treatment should we feel that it is in the best interest of your health and safety. Please also be aware of any COVID-19 specific policies that are in effect at this time. You must keep a face mask on during your treatment. Your therapist will be wearing a face mask and gloves during your service.

Maternity Services

We are unable to perform services on expecting mothers at this time. If you are pregnant or suspect you are pregnant, we will not be able to provide any of our current services.

Complimentary Access

Guests that receive a ESPA treatment of $195 or more receive 2 hours complimentary access to SoJo Spa Club to enjoy the open amenities.  For a list of open amenities, please visit us here.  After the 2 hours, the guest can purchase daily admission at 50% off the current daily rate.  The 2 hours begins upon Check In to SoJo Spa Club.

Valuables

SoJo Spa Club accepts no responsibility for loss or damage of valuables and jewelry at any time on the spa premises.

Age Policy

Minors 16 and 17 years of age are permitted to enjoy select services with a parental waiver signed and parental presence.

Spa Prices

Spa prices are subject to taxation where applicable. A 18% gratuity will be added to your bill upon check out. This charge is able to be changed at the end of your stay.

Open Menu Included with Day Pass Additional fees may apply Facebook Twitter Instagram YouTube LinkedIn