The Guest Courtesy Agent anticipates and addresses guests’ service needs with courtesy and professionalism. They supply guests with directions and information regarding property and local areas of interest. They consistently offer professional, friendly, and engaging service to our guests. The Guest Courtesy Agent always communicates SoJo Spa Club’s policies and assists guests in various posts throughout the building.
Who we are:
SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.
What we believe:
While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.
Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!
1+ year(s) of related job experience (customer service, hospitality, or security) required.
Certification in CPR and First Aid required
Lifeguard certification required.
Strong interpersonal, verbal, and communicative skills required.
Ability to work well under pressure, with problem solving abilities.
Must be able to be mobile consistently during your shift.
Must be able to reach, bend, lift, ascend and descend stairs or carry up to 15 pounds.