Careers

Infinity pool and lounge chairs

Guest Safety Agent

The Guest Safety Agent ensures the overall safety and security of the spa/hotel guests, Colleagues, and premises, reporting any health and safety hazards in a timely and detailed manner. They work in accordance with the quality and service standards within the department. The Guest Safety Agent consistently offers professional, friendly, and engaging service to our guests.

Who we are:

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe:

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team:

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

  • Welcome and acknowledge all guests according to company standards.
  • Consistently offer professional, friendly, and engaging service to our guests.
  • Ensure the overall safety and security of the spa/hotel guests, Colleagues, and premises, reporting any health and safety hazards in a timely and detailed manner.
  • Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance.
  • Ensure that any violations to law or company policy is investigated and reported.
  • Respond to all emergency situations and provide First Aid and C.P.R. as required.
  • Cooperate with local Law Enforcement authorities, Fire Dept., or EMS to resolve issues of law violations, crisis, hazard, or safety.
  • Protect company assets.
  • Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations.
  • Conduct regular floor patrols as assigned and crowd control.
  • Work in accordance with the quality and service standards within the department.
  • Work cohesively within own department, as well as with other department employees to create a cooperative working environment.
  • Complete other duties assigned by management.

QUALIFICATIONS

  • 1+ year(s) of related job experience (customer service, hospitality, or security) required.
  • Certification in CPR First Aid required.
  • Lifeguard Certification preferred.
  • Must possess a professional presentation.
  • Strong interpersonal, verbal, and communicative skills required.
  • Ability to work well under pressure, with problem solving abilities.
  • Must be able to be mobile consistently during your shift.
  • Must be able to reach, bend, lift, ascend and descend stairs or carry up to 15 pounds.
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