Careers

Infinity pool and lounge chairs

Spa Receptionist – Korean Body Scrubs

Overview

The Spa Receptionist’s role functions as the liaison between the guest and Korean Body Scrub team. Spa Receptionists are primarily responsible for maintaining a calm and consistent flow of business through their assistance with the daily operational tasks of the KBS department. Spa Receptionists drive the revenue of the business through effective scheduling of treatments, enthusiastic customer service, and receiving client feedback under the supervision of the KBS management team. The maintenance of the highest standards of hygiene and  cleanliness in all aspects of the operation.

Who we are:

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe:

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team:

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

  • Create a welcoming environment that will produce an enjoyable SoJo Spa Club experience and tend to the needs of guests. 
  • Assist guests with booking reservations for services, as well as, making any cancellations or rescheduling.
    • Assist with making confirmation calls and email reminders to guests.
    • Communicate effectively with Management in regard to any service complaints/issues.
  • Keep designated area neat, tidy, and sanitary at all times.
  • Work positively and in a cooperative manner with guests, coworkers, and management.
  • General understanding of how to use the Point-of-Sale system to effectively manage guests’ charges, understanding the wristband and locker systems.
  • Explain and answer customer questions and explain the different and unique areas of the Spa.
  • Commit to the service standards of the Locker Room team and learn the policies and guidelines of the area. 

QUALIFICATIONS

  • Reception/customer service experience.
  • Comfortable in a high volume, fast paced environment. 
  • Able to work under pressure.
  • Able to stand and walk throughout scheduled shift.
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