(201) 313-7200
660 River Rd
Edgewater, NJ, 07020
9:00 am – 9:30 pm
Monday - Sunday

FAQ

SoJo Spa Club will be reopened as of Tuesday, August 4th. A lot has happened since we’ve had to temporarily close in March and new guidelines and practices have been put in place to help ensure your safety and well-being. In order to help you understand all the changes that have taken place we have created a COVID-19-specific FAQ. We strongly encourage you to read through our FAQ carefully, especially prior to your first visit back with us.

COVID-19 FAQ

Are there any changes to operating hours or capacity in light of the current COVID-19 situation?

Our operating hours have been temporarily reduced to 9:00 AM to 9:30 PM daily. We will still be open during these hours during any major holidays. Capacity has also been reduced to 25% or less. The new online reservation system for admission will allow us to regulate how many guests are entering SoJo Spa Club throughout the day. All open amenities will have clearly stated and enforced capacity and social distancing restrictions.

I want to have a SoJo Spa Day. Do I need a reservation?

We strongly recommend utilizing our brand new online reservation system so that you can decrease potential waiting time or being turned away when our spa is at our new capacity levels. You will be able to prepay your admission with a credit card or existing SoJo Spa Club gift card or 10-pack and select the date and time you are planning to come.

For example, when you select a time slot of 10 AM to 11 AM, you should be checking in any time between 10 AM and 11 AM. There are no time limits on how long you can stay once you check in. If you arrive past your designated time, you will be admitted only if there is walk-in availability.

If you select pay by gift card or 10-pack, any balance owed after payment with a gift card or 10-pack will be due at check-in.

Walk-in availability is limited and will not guarantee entry, as it is based on the current number of guests in the facility at the time of your arrival.  If you would like to come in, there is a separate line for walk-ins and the team will let you check in when there is space available.  Please note that we cannot guarantee the wait time or entry once you arrive.

What is currently available?

The following amenities and treatments are currently available:

  • All pools and baths, including the baths within the Men’s and Women’s Bath Houses
  • Showers in the Bath Houses
  • Limited Food Hall with indoor and outdoor seating
  • Coworking Space
  • Fitness Center
  • Ganbanyoku Stone Beds on the 5th floor
  • Acupressure therapy services – reservations are required (this is separate from reserving your admission) and can be booked online or by phone. Please call us at 833 SOJO SPA (833-765-6772). Available hours are between 10 AM to 7 PM.
  • Massage servicesreservations are required (this is separate from reserving your admission) and can be booked online or by phone. Please call us at 833 SOJO SPA (833-765-6772). Available hours will be between 10 AM to 7 PM.

All open amenities and treatments will be reopening with reduced capacity to 25% or less and spacing to allow for social distancing. All available products, food & beverage, and treatments are additional costs.

What is still closed at SoJo Spa Club?

The following amenities and treatments are currently closed:

  • All saunas, steam rooms, and therapy rooms, including the steam room and saunas in the Bath Houses
  • Yoga Classes
  • Halotherapy
  • Volcanic Sand Bath
  • Korean Body Scrubs
  • Body Wraps
  • Facials
  • Cabanas
  • Shuttle service to NYC
  • Hotel
  • Outdoor Grill is closed for the season

What do I need to bring for my spa day at SoJo Spa Club?

  • Face covering (must be worn everywhere other than in pools/baths or while actively eating)
  • Your own towels (complimentary towel service has been temporarily suspended)
  • Clean, rubber-soled sandals/flip flops for locker rooms and bath houses ONLY – cannot be the shoes you wore to enter
  • Swimsuit
  • Valid government issued photo ID

Swimsuits are available for purchase in the Locker Rooms. Towels will be available for rental for a fee.

Please be prepared to undergo a temperature screening in the lobby. This is mandatory for entry. Guests with a temperature of 100.4 degrees fahrenheit or above will not be permitted. Guests will also be asked if they have traveled to any high-risk areas in the past two weeks or if they live with or have themselves experienced any symptoms of COVID-19. An answer of yes to either question will result in you not being permitted in the spa.

What will you be providing?

Upon checking in at SoJo Spa Club, you will be given a tote bag with a robe for you to utilize during your stay. The robe must be returned to us before you leave. The tote will be yours to keep and can be used to hold your personal belongings like your towels and sandals during your spa day.

What precautions are in place for available spa services such as massages and acupressure therapy?

In addition to therapists wearing masks throughout a treatment, they will also be wearing gloves throughout the service and wash their hands before and after each treatment. During the consultation, you will be asked if you would prefer to wear a mask the entire time or only when you are face up. You must wear a face mask while you are facing up.

As always, clean and sanitized linens are used for every guest. The room is sanitized between uses and the rooms are rotated accordingly to allow for ample time between use.

How are you maintaining a safe environment for guests and staff?

Above all, we are committed to creating the safest possible environment for our visitors and staff. It is worth noting that SoJo already had state of the art sanitizing and hygiene procedures, but those will be further enhanced and thoroughly monitored including: 

  • Increasing the cleaning and disinfecting protocols of every commonly used surface, including handrails, sinks, counters, credit card machines, elevator buttons.
  • Updated HVAC System with ion protection, eliminating harmful viruses coming from the Air Vents (applicable to both AC and Heat)
  • Additional hand sanitizing stations on each floor and in common areas.
  • Closing of multi-use cell phone lockers.
  • Locker assignments will be spaced out so that no locker is used more than once per every 24-48 hours and will undergo deep cleaning between uses
  • Reduced tables and chairs in the outside eating area, and we will be thoroughly cleaning each table and chair after each guest use
  • Lounge chairs both indoors and outdoors will be placed at least 6 feet apart and cleaned multiple times during the day
  • Robes and rented towels are laundered at the highest possible setting after each use and are delivered to locker rooms wraps and in covered bins to ensure no cross contamination
  • COVID-19-specific staff training and required PPE for all staff

What kind of cleaning solution does SoJo Spa Club use?

SoJo Spa Club currently uses Ecolab Peroxide Multi Surface Cleaner and Disinfectant, which is an FDA registered multi-surface cleaner that is 99.999% effective in killing germs and proven to be effective against emerging viral pathogens.

What will social distancing look like inside the spa?

While much of our facility is an open concept, we will be enforcing social distance wherever possible.  Our Courtesy Department will be stationed throughout the building to ensure guests adhere to the policies below. 

  • Implementing a 6 ft social distance rule for all common areas.  These will be clearly marked on the ground, as well as, with additional signage
  • Elevators will operate at a reduced capacity, with a limit of 4 people per elevator ride
  • Stairwells will be divided by a barrier and be clearly marked for directional traffic.
  • SoJo will limit the number of people in any of the pools, baths, saunas or lounges
  • Tables will be eliminated and areas will be marked off to help spread our guests out throughout the building. 
  • The Hydrotherapy pool will also have certain areas blocked off and will add vinyl stickers as a visual clue for guests to comply with the 6 ft rule
  • All other pools and baths will also have the vinyl stickers for guests
  • Plexiglass barriers will be put up to separate agents from guests in the lobby, check out area, locker rooms, and food hall. 

How can I do my part in ensuring a safe environment?

We can’t do this without you. If you’re feeling ill, especially with symptoms associated with COVID-19, we ask that you save your spa visit for a day when you are feeling well. If you are currently living with someone who is experiencing COVID-19-like symptoms or you have traveled from a high-risk state or anywhere internationally in the past 2 weeks, we ask that you refrain from visiting SoJo Spa Club. Please be mindful of the restrictions put in place and abide by the guidance of our staff who are here to help ensure a safe environment for yourself and your fellow patrons. Keep your face covering on whenever possible and wash your hands thoroughly or use our hand sanitizing stations often and regularly throughout your stay. Thank you in advance for your cooperation.

General FAQ

What is the price of admission?

The visit our Admission page for our current admission prices.  Please note, there are certain weekdays (holiday and peak days) throughout the year that will be considered under the prevailing Weekend/Holiday rate. For a list of holiday and peak days, please click here. Our daily admission rates are subject to change without advance notice.

You must be 18 years of age or older to purchase a single general admission pass and all minors must be accompanied by an adult at all times at a 4:1 ratio. Minors under the age of 16 are not permitted under any circumstances.

Which weekday days are considered peak/holiday?

Daily admission prices the Weekend/Holiday/Peak rate for the following weekday in 2020:

  • Wednesday, January 1
  • Monday, January 20
  • Friday, February 14
  • Monday, May 25
  • Friday, July 3
  • Friday, September 4
  • Monday, September 7
  • Monday, October 12
  • Thursday, November 26
  • Friday, November 27
  • Monday, December 21 through Thursday, December 31
Holiday/peak days subject to change.

What are your hours?

We are open from 9 AM to 9:30 PM (temporary hours due to COVID-19), daily, including all holidays. For a more detailed schedule of hours of operations, please click here.

Are there limitations for minors?

For the safety and comfort of all of our guests, minors (ages 16 and 17) must be with at least one adult at all times with 1 adult required for every 4 minors. Minors under the age of 16 are not allowed under any circumstances. All guests, including minors, must have a form of valid photo ID. In the absence of a photo ID for minors, a photo ID from a school along with a copy of a birth certificate or school document that mentions their name and graduating year or current grade can be used as an alternative.

Can I get a tour of your facility?

We do not provide tours to the public to maintain the privacy, comfort, and safety of our guests. We ask you to explore our website for more information or give us a call or e-mail. We thank you for your understanding.

Do you offer group rates or party packages?

We currently do not have any group discounts or specific packages for birthdays, bachelorette parties, or other social events.

Is there a limit to how long I can stay at SoJo Spa Club?

Guests are welcome to stay for as long as they would like during open business hours once they check in. Please note, there is no reentry. Once you check out, you will not be able to reenter unless you pay the admission fee again.

What is your gender identity policy?

Lockers are assigned according to your gender identity – if you identify with a gender that differs from the biological sex listed on your valid ID, please let us know at check-in so that we may assign you the appropriate locker.

What do I do when I see someone being disruptive?

While we have floor managers and a dedicated team to help maintain a respectful and relaxing environment at SoJo Spa Club, there are some areas such as inside the sauna rooms that we cannot regularly check. If there is such a situation, we urge you to immediately report it to any of our staff members who will alert the proper team members.

Disruptive guests will be given one warning. After the warning, any additional continuation of the disruptive behavior will result in immediate ejection without refund.

We thank you for your cooperation

Please contact us if you have any questions or concerns