Please check our Cancellation Policy for reservations made for December 31st, 2018
Must be 21 years old or older to check-in and all occupants must present photo identification at that time.
Check-In: after 3:00 PM
Maximum guest stay is 10 days.
Check-Out: before 11:00 AM
If you fail to check-out on a timely basis, additional half-day room and tax will be posted to your folio, and a full day charges after 6:00 PM.
Currency: United States Dollar
Time Zone: Eastern Standard Time
Credit Card Authorization Hold
Upon check-in, an authorization hold of $250 will be secured on the credit/debit card provided for any incidental charges you may incur during your stay. These funds will not be available for use during your stay. Depending on your bank, the hold will be released 3 to 5 days after your departure. Deposit will be refunded after departure, provided there are no balances, damage or missing items.
SoJo Spa Club Access
Admission and access to all SoJo Spa Club open amenities are included for Hotel guests for every day of their stay. Please check with Front Desk staff for information on how to enjoy complimentary access prior to your check-in time or after your check-out time.
All SoJo Hotel guests are expected to abide by SoJo Spa Club General Policy and Spa Etiquette while on the premises. Please click here for more information on SoJo Spa Club’s policies.
SoJo Spa Club’s operating hours are 9 AM to 10:30 PM daily. Please check here for more detailed Hours of Operation information.
A credit card is required at the time of booking to guarantee the room.
No pets allowed. Service dogs are permitted.
SoJo Spa Club and SoJo Hotel both do not allow children under the age of 16. Minors ages 16-17 are allowed access to all areas of SoJo Spa Club provided they are accompanied by constant adult supervision. There must be 1 adult to every 4 minors present.
Minors (16-17 years old) staying in Hotel SoJo must be direct family relations and duly registered.
Additional Person Policy
There is an additional charge of $75 per guest for rooms occupied by more than two guests per room. All Hotel guests must be registered and paid for at the Front Desk upon check-in. All applicable laws regarding occupancy and hotel accommodation apply, depending on room type.
Food & Beverage
SoJo Spa Club has multiple dining options and has a policy of no outside food & beverages.
Hotel guests may discreetly bring limited outside food & beverages, but they must be consumed only in their guest room. Any guests who are under the influence are NOT permitted in SoJo Spa Club at any time.
Visitors & Use of Room for Parties/Gatherings
Unauthorized visitors are NOT permitted in Hotel SoJo rooms at any time, including Guests here on a Daily Admission basis only.
Parties of any kind are not permitted in our Hotel rooms. NO chafing dishes, open flames, platters, or catered affairs permitted in rooms.
Small parties or meals can be arranged in our dining facilities, in advance only with our Special Events staff.
A reservation may be cancelled without a penalty up to 10:00 AM, December 27, 2018 (4 days prior to arrival).
Please note that after that time and date, the credit card on file will be charged the room rate plus applicable taxes for the night of 12/31/2018.
Upon successful completion of the charge, a second confirmation will be sent from SoJo Spa Club to the email address provided on the reservation. In the event of an incomplete or unsuccessful credit card transaction, a notification will be send also via email at the address provided on the reservation. If a new method of payment cannot be secured and approved within 24 hours of the email notification, the reservation will automatically be cancelled.
Cancellation Policy (not 12/31/18)
Cancellation of reservation must occur at least 48 hours prior to arrival date to avoid being charged a penalty of the first night’s room and tax. Reservations confirmed on non-refundable reservations are charged the entire stay at the time of booking. Cancellations of non-refundable reservations are charged the entire stay at the time of cancellation. Cancellations of non-refundable rate reservations do not result in credit. Valid credit card for primary guest required at check-in for incidentals. Terms and conditions apply.
No Show Policy
Guests that no-show for their reservations prevent the Hotel from selling the room. Therefore, reservations that no-show will be charged for the first night’s room and tax.
Guest Wristband Key Policy & Fees
For your safety and convenience, we recommend that you keep your wristband with you at all time during your stay. Should you lose your wristband, please inform the Front Desk immediately. The door lock will be changed, and a new wristband will be issued to you after appropriate picture I.D. verification. There is a $50 replacement fee for lost wristbands.
Estimated Taxes & Fees
Guest room rates are subject to prevailing taxes and fees. These taxes and fees are subject to change without notice.
No Smoking Policy & Fees
We are a 100% non-smoking property. A $250 cleaning fee will be billed to your account if smoking occurs in your room.
Luggage storage is available through the Front Desk at no additional charge.
Complimentary valet service is available, space permitting. Additional nearby parking is also available. Not responsible for items left unattended in cars.
Any special requests, including room type, cannot be guaranteed and will be honored based on availability.
Lost & Found
Please contact us immediately for any items you may have lost during your stay. We are happy to assist you in locating your lost item, or you can check on www.Chargerback.com. Club is not responsible for personal property or valuables lost anywhere in the property. We encourage you to safeguard your belongings by using the in-room safe or your assigned locker.
Hotel guests may smoke cigarettes only at designated areas outside the Lobby of the building.
Online Reservation Procedures
By clicking “Submit” to confirm reservation, guest agrees to the rate and room policies of this reservation.
Violation of occupancy limits, parties, excessive noise, unauthorized guests or any illegal or objectionable behavior can result in immediate expulsion without refund.